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Contact Us

Call Us

Agents are available to assist you 24/7. Select from the topic list below as to the nature of your request so we can best serve you.

Report Lost or Stolen Credit Card: Report Lost or Stolen Credit Card: 800-444-6938
User ID/Password Help or Technical Assistance: User ID/Password Help or Technical Assistance: 888-467-2217
Hearing Impaired Customers with TDD Equipment: Hearing Impaired Customers with TDD Equipment: 855-827-9660
Credit Card Customer Service: Credit Card Customer Service: 888-295-5540

Frequently Asked Questions


Where do I send my credit card payment?

Bankcard Payment Processing
PO Box 2557
Omaha, NE 68103-2557


How do I reset my Username and Password?

Reset your password on our Secure Password Reset page.


How do I enroll my account in Online Services?

Click Here to Enroll in Personal Online Services.

Click Here to Enroll in Business Online Services.

Not seeing what you need? Visit our Personal Help Center or Business Help Center for additional Frequently Asked Questions.

Other ways to get in touch

Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center.

Make a Payment Online

Log in to your online account to make an online payment 24/7.

View Personal FAQs

View answer to commonly asked questions.

View Business FAQs

View answer to commonly asked questions.

Send Mail

First Bankcard
C/O First National Bank of Omaha
P.O. Box 2340
Omaha, NE 68103