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Changes to login process effective 8/5/20.

New 2-step authentication to enhance account security.

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Protecting What Matters Most

We have added 2-step authentication to your account as part of our ongoing commitment to your account security. Beginning August 5, 2020, logging in to your account will require an additional verification step.

 

Once you enter your User ID and Password, you will select your preferred method for receiving an authentication code. You will have the option to choose either a text message, a voice call or an email.

Once you select the method of authentication, you will see another screen asking for the phone number to send the code via either SMS text or voice call. Or you can select to send the code to your Security Profile email address. (Please see the Q& A section below for information on how to confirm or update your Security Profile email address.)

SMS Text Sample

You will receive an authentication code via the method you chose to complete your login. Enter the code in the box and select “Verify” as shown below.

SMS Text Sample

You will be sent a confirmation page indicating the method you have selected. You can choose to setup an additional option for authentication or simply select “Finish” to complete the setup process.

After the initial setup, you will be prompted to enter an authentication code once a week during login, which will be sent to you via the method you selected.

Q & A

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    • How do I confirm or change my Security Profile email address?

      Log in to your account and select the "Profile" tab on the top of the home page menu.

      online banking screenshot

       

      Click "Contact Information" and you will see the email addresses registered to your account.

      online banking screenshot

       

      On this page you will see the email address identified as your Security Profile email address. If this is your preferred email address, you don't need to make any changes.To choose a different email address, you can "Edit" an existing address and select it as your Primary Email address, or add a new address and select as your Primary Email. This will automatically register that address as your Security Email and will be used for 2-step authentication when you select email as your authentication code preference.

    • Will I need to receive a code each time I log in?

      No, you will select your preferred method to receive an authentication code during the initial set up. After that, you will be prompted to enter an authentication code once a week. It will be sent to you during login via your preferred method: SMS Text, Voice Call or Email.

    • Why is this step being added?

      This security feature enhances the safety and security of your account information.

    • Can I opt out of this process?

      No, all accountholders need to use 2-step authentication as part of the login process effective 8/5/20.

    • What if I have a new user on my account?

      They will have to go through the same setup process and ongoing authentication.

    • Why wasn’t I asked on my mobile app to enter an authentication code? (Credit Card Accounts Only)

      If you are using biometrics such as fingerprint or facial recognition, you will not need to add 2-step authentication to log in to your mobile app at this time.

    • Difficulty Logging in on Android

      If using an Android mobile device without biometrics or a passcode, please type in your full User ID (do not use auto-fill). The Android system is adding an extra space to the end of User IDs when using auto-fill. An adjustment for this issue is in development. This issue has been resolved with version 3.10.3 or higher. Please make sure you are using the latest version

    • The text code I received is not working

      You will receive your SMS verification code from 288402 (similar to a phone number). Please make sure you enter the 6 digit verification code that was sent to you from this number.

    • I’m Locked Out

      If you have five unsuccessful login attempts, you will be locked out. Please call Customer Care for assistance. You will be required to provide additional verification by phone. Customer Care can also assist if you have forgotten your User ID.

    • I have a shared User ID

      For your account security, shared User IDs are not permitted by the online and mobile banking platforms. Creating a unique User ID for each person is quick and simple. Visit the home page and click "Enroll" in the log in box to get started.

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